How We Work
Click on the numbered icons for more information about each step.
You’ve made it to our website! We’re so excited you’re considering AVADirect for your custom PC purchase. Feel free to browse our Full Custom Configurators to hand-select each component used in your PC Build.
Not picky about your components, as long the performance is there? Check out Instabuilder, our Easy Gaming PC Builder. Answer a few quick questions and Instabuilder will create a few configurations to select from that are in your budget.
Need advice? Our expert sales team can advise you on the best components for your use case and budget. They’re available via phone, email or livechat here .
Don’t be overwhelmed by our large selection of over 600 cases and thousands of components, our configurators are designed to make it easy for you to pick and compare your components.
Find the component you would like to swap, click on the “Change” button, and view a variety of compatible component choices for that part. Don’t forget to filter by our many options to narrow down choices!
Make sure you save your selected component choice! Once all your changes are made, you can save the configuration to purchase at a later date or Add to Cart to begin the purchasing process.
Now the fun begins! You have your perfect PC in the cart.
Next, click on the “My Cart” button in our upper right corner menu. This will lead you to your cart, your configuration should be visible, as well as other pricing information including possible discounts, tax, and shipping.
For your convenience, we offer a variety of check-out solutions. Financing is available, and personalized offers are available by clicking the button offering monthly pricing.
To purchase without financing, we offer a secure checkout process, as well as the option to pay for your purchase with your PayPal account. Click on whichever option you prefer to initiate purchasing your PC.
On the next page, fill out the necessary billing and shipping information to place your order.
Once that information is inputted and verified, your checkout will be finalized and an order confirmation will pop up on your screen. You will also receive a confirmation email from AVADirect outlining your order, billing address, and shipping address.
Congratulations on placing your AVADirect Custom Computers Order!
Your order is now officially in our system.
Currently, a highly trained member of our Customer Experience Team is reviewing your component selection to make sure everything is compatible. If our customer experience team has any notes for your build, it will be discussed during the welcome call.
Our accounting department has received your information and prepares to process your preferred form of payment. Once your payment has been verified, you will be charged for the initial portion of your order.
Changes can still be made to your order if you happen to want a different brand of component or to add to your order. Additional processing time may apply.
With such a huge selection of components, we can’t keep everything on hand!
Our purchasing department is working on ordering the needed components for your order.
Once we reach this step in the process, it is impossible to cancel your order without a cancellation fee.
Changes can still be made to your order, but again may result in additional processing time.
Everything is ordered and on its way! Our purchasing department has successfully ordered everything for your build that we didn’t have on hand. We’re just waiting for your components to arrive so we can pass everything off to our expertly trained technicians for assembly.
Usually, it takes two or so business days for your products to arrive, but specialty components can take a bit longer. Component availability can be discussed with a member of our sales team, they will be able to best advice on shipping times from distributors for those tricky components.
All of your components are here! Our stockroom is hand-selecting your components and verifying that everything is here before handing it off to production. Once they ensure everything is received and verify that no visible shipping damage has occurred, they’ll hand your bundle of components off to our production department from assembly.
A member of our highly trained production team is assembling your PC! The same team member will be building your PC from start to finish. Our technician will alert management if there are any concerns with your PC during the building process, and a member of our team will reach out to you with any questions or concerns during this process.
Your PC is assembled and working! A member of our production team is loading up your Operating System and any additional software that was requested during configuring. We offer a wide selection of Operating Systems, Home Office Tools, and Anti-Virus software if you would like an out-of-box experience.
No bloatware. Ever. The only programs installed are the ones you choose
Your PC is currently undergoing a 24-hour stress test to ensure stability and performance.
Overclocked your PC? This step may take a bit longer as our team dials in your overclock to push performance without overloading your temps.
If you opted to receive an AVADirect handbook, your benchmarking results from these tests will be printed off and included in your folder.
Production has finished up your PC and is satisfied with your PC's performance during our Stress Test.
Your order is off to our shipping department to be packaged and shipped.
Our Shipping Department is preparing your order and accessories for shipment!
Everything is being wrapped up tight and secure to ensure no components shift or come out of place during shipping.
(Remember to remove the Pink Foam from inside the case once it arrives!)
Done! Your PC has been handed off to a third-party delivery service and tracking information will be sent via email.
All that’s left to do now is wait for it to arrive!